ProTect Security Staff Training is mandatory
for anyone providing security services in a Class A Minors Prohibited licensed establishment,
as well as for managers and supervisors of security staff. Owners, managers, and
employees of companies contracted to provide security in a Class A Minors Prohibited
licensed premises are also required to successfully complete the program.
In this course you will learn:
Roles and responsibilities of security staff
Essential steps to controlling customer disturbances
Strategies to stay in control of a bad situation
Actions and behaviours to de-escalate disputes
Principles for dealing with extreme situations
The importance of keeping your cool, and
Legal responsibilities and liabilities
Time to complete: 30 days
Learn and take the exam online. Audio support is provided.
Your computer/wireless device must meet these minimum system requirements:
Operating system: Windows XP and newer, or Mac OS 10.3 and newer
Browser: Internet Explorer (IE) 9, Mozilla Firefox 12, Google Chrome 18 or Safari 5 and newer
Adobe Flash version 9 or higher to play the videos
Adobe Acrobat Reader, free download
Sound card and speakers are recommended
Stable, high-speed Internet connection is recommended
Time to complete: 30 days from the date and time of program registration.
Note: AGLC policy requires liquor and gaming industry workers to have the certification(s) required for their position(s) within 30 days of their employment start date or before their current certificate expires. Special event workers who require ProTect certification must be certified before the special event.
If you require ProTect certification for the work you do, you must also be certified with ProServe.
You have 30 days from the date and time you registered for this program to successfully complete it.
Languages available: English
How to register: Click on the Register button. Follow the on-screen instructions to complete the program.
Cost: No charge.
System Requirements
Operating system - Windows XP and newer; or Mac OS 10.3 and newer
Browser - Internet Explorer (IE) 9, Mozilla Firefox 12, Google Chrome 18 or Safari 5 and newer
Adobe Flash version 9 or higher, to play the SMART Programs videos
Adobe Acrobat Reader, free download
Sound card and speakers are highly recommended
Stable, high speed Internet connection is recommended