Welcome to ProTect Security Staff Training

ProTect was developed to increase the safety of patrons and staff in licensed premises. Training will help security staff improve their observation and communication skills to prepare them better to prevent, defuse and manage customer disturbances before violence escalates.

What is ProTect Security Staff Training?

ProTect Security Staff Training is a program designed for individuals whose job responsibilities normally include:

  • Monitoring and controlling access to the premises (door person) at all entrances open to the public
  • Checking for proper identification to ensure only patrons of legal drinking age enter the premises
  • Ensuring compliance to the GLA, GLR, and AGLC policies
  • Ensuring patrons banned from entering or remaining on the premises do not enter or remain
  • Ensuring the occupant load under the fire code is not exceeded (crowd control duties)
  • Staying highly visible and circulating through the licensed premises (floor person), and
  • Monitoring patrons and intervening early to prevent fights and other aggressive acts.

ProTect focuses on reducing the risk of liability and helping participants to improve their observation and communication skills. The training prepares them to prevent, defuse, and manage customer disturbances. ProTect training will help increase the safety and security of staff and patrons in licensed premises.

There is no cost for ProTect training.


What topics are covered?

Participants will learn:

  • Roles and responsibilities of security
  • Essential steps to controlling customer disturbances
  • Strategies to stay in control of a bad situation
  • Actions and behaviours to de-escalate disputes
  • Principles for dealing with extreme situations
  • The importance of keeping your cool, and
  • Legal responsibilities and liabilities.

Who needs to take this course?

The following persons are required to successfully complete ProTect training:

  • Persons working in a Class A Minors Prohibited premises in the following positions:
    • Manager/supervisor of security, and
    • Staff responsible for security of the premises

Need proof that you completed your training? Have to order a new card? No problem.

You can obtain temporary proof of your certification after successfully completing the exam and all corresponding assignments. Keep one copy for yourself and give a second copy to your employer. This temporary proof is accepted by all AGLC inspectors.

Students with online SMART Training accounts

Most registrants take their training online, so they already have access to their information. Log into SMART Training account where your training was completed, using the address and password you assigned to it. If you forgot your password, click here for help in retrieving it.

If you cannot recall the email address on your account or you cannot find information about training you completed, the SMART Training office may be able to help. Toll-free in Alberta, please call 1-877-436-6336 (Mondays through Fridays, 8:15 am until 4:00 pm. The office is closed on weekends and statutory holidays).

After you have logged into your account, you will be taken to your Personal Information page. Scroll down to the AGLC Course Information field, which shows all of the SMART Training courses that were assigned to that account.

Click on the Card hyperlink next to the course you need confirmation of and select the "Print Temporary Card" button.

Follow through on the prompts to print temporary proof of your training.

Students with offline SMART Training accounts

If you took your training in a facilitated seminar or with a self-directed program, you may not be able to access all of your information online.

The SMART Training office may be able to help. Toll-free in Alberta, please call 1-877-436-6336 and tell the responding Hotline operator you're calling about temporary proof of your SMART Training (Mondays through Fridays, from 8:15 am until 4:00 pm. The office is closed on weekends and statutory holidays). When you speak with a SMART Training representative, you will be asked to provide a unique, personal email address. You will be assigned a temporary password, allowing you online access to your account.

Other Information

Complete and properly formatted addresses speed up delivery and help prevent loss. Apartment residents must include the unit or suite identifier as part of their mailing address, and the correct postal code must be provided for all addresses. Registrants are responsible for ensuring all account information is complete, accurate and up-to-date.

Some rural communities do not have street delivery services, and some businesses are unable to receive personal mail. Liquor industry workers living temporarily in Alberta can visit their local post office to apply for general delivery service, or for more information.

Registrants who have recently moved and made arrangements for their mail to be forwarded, held, or temporarily redirected before their move date can expect to receive their SMART Training results with all other mail items. Registrants who have directed their mail to a general delivery address must make a point of checking the local post office often to avoid its early return to the SMART Training office. Registrants are responsible for providing a mailing address where personal mail can be received.

You should receive your SMART Training card within two or three weeks of successfully completing your course. If you have not received your card by this time, or if you have other questions, please call 1-877-436-6336 or send us an email.