Welcome to ProTect Security Staff Training

ProTect was developed to increase the safety of patrons and staff in licensed premises. Training will help security staff improve their observation and communication skills to prepare them better to prevent, defuse and manage customer disturbances before violence escalates.

What is ProTect Security Staff Training?

ProTect is a social responsibility training program designed to:

  • Improve observation and communication skills regarding patron and premises management
  • Prevent, defuse and manage customer disturbances
  • Increase the safety and security of staff and patrons in licensed premises, and
  • Reduce the risk of liability.
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What topics are covered?

Participants will learn:

  • Roles and responsibilities of security
    staff
  • Essential steps to controlling customer disturbances
  • Strategies to stay in control of a bad situation
  • Actions and behaviours to de-escalate disputes
  • Principles for dealing with extreme situations
  • The importance of keeping your cool, and
  • Legal responsibilities and liabilities.
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Who needs to take this program?

ProTect certification is mandatory for full-time and part-time industry staff working in a Class A Minors Prohibited premises and at a Commercial Public Resale Special Event in the following positions:

  • All individuals who manage or supervise security staff
  • Security staff (directly employed or contracted by the licensee), and
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Need proof of your certification? No problem.

Licensee staff must provide proof of ProTect certification at the request of an AGLC Inspector. Failure to present proof of ProTect certification may result in disciplinary action. Proof of ProTect certification includes:

  • paper printed versions that have a QR code
  • the Personal Information page printed from the staff member's SMART account
  • a plastic card (that does not have a QR code)
  • clear images of any of the above (i.e., image, photograph or screen shot saved on the staff member's mobile device/phone)

Note: AGLC policy requires all licensees to keep a log of staff certifications for the positions where SMART certification is required, and for all employees to show proof of their certification(s) on request.

Learners with online SMART Programs accounts

Most people get certified online, so they have access to their information. To get proof of your certification, sign in to the SMART Programs account you used to get certified, using the email address and password assigned to it. If you forgot your password, click here to retrieve it.

If you can't remember the email address on your account, or if you can't find information about the programs you completed, send us an email or call 1-877-436-6336 (toll-free in Alberta) between 8:15 a.m. and 4:00 p.m., Mondays through Fridays. The SMART Programs office is closed on weekends, statutory holidays, and from December 24 through January 1st.

Proof of your certification is saved to the Personal Information and Completion Status pages of your SMART Programs account (sign in and follow the on-screen instructions to see it). Print a copy of your card or save an image of it to your mobile device/phone.

Learners with offline SMART Programs accounts

If you got certified after taking the self-directed program or in a facilitated seminar, you may not have online access to your account information.

The SMART Programs office may be able to help. Toll-free in Alberta, please call 1-877-436-6336, between 8:15 a.m. until 4:00 p.m., Mondays through Fridays. The SMART Programs office is closed on weekends, statutory holidays, and from December 24 through January 1st.

You'll be asked to provide a personal email address and password that you can use to sign into your account. You'll be able to review and update your information, register for one our programs, recertify, and get proof of your certification after signing in.